Privacy Policy

Information We Collect

We collect information to provide better services to our users. The types of information we collect include:

• Account Information: When you create an account, we collect your name, email address, company name, and password.
• Business Information: Details about your business locations, including names, addresses, and connected review platforms.
• Review Data: Reviews and responses from connected platforms such as Google Business and Trustpilot.
• Usage Data: Information about how you interact with our services, including features used, pages visited, and actions taken.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Communication Data: Records of your communications with us, including support requests and feedback.

How We Use Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our review management platform.
• AI Features: To power our AI-generated response suggestions and sentiment analysis tools.
• Analytics: To generate insights and reports about your review performance and reputation trends.
• Communication: To send service updates, security alerts, and promotional materials (with your consent).
• Support: To respond to your inquiries and provide customer support.
• Security: To detect, prevent, and address fraud, abuse, and security issues.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Data Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our platform, such as hosting providers, analytics services, and payment processors.
• Platform Integrations: With review platforms you connect to your account (e.g., Google Business, Trustpilot) to retrieve and manage reviews.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• Legal Requirements: When required by law, court order, or governmental authority.
• Protection of Rights: To protect the rights, property, or safety of ReputeHQ, our users, or the public.

Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.
• Access Controls: Strict role-based access controls limit who can access your data within our organization.
• Infrastructure: Our services are hosted on SOC 2 Type II compliant cloud infrastructure.
• Monitoring: Continuous security monitoring and regular penetration testing identify and address vulnerabilities.
• Incident Response: We maintain a comprehensive incident response plan to address security events promptly.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic site functionality, such as authentication and security.
• Analytics Cookies: Help us understand how visitors interact with our website to improve our services.
• Preference Cookies: Remember your settings and preferences for a personalized experience.
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our services.

User Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Portability: Receive your data in a structured, commonly used format.
• Objection: Object to certain processing activities, including direct marketing.
• Restriction: Request restriction of processing in certain circumstances.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at privacy@reputehq.com. We will respond to your request within 30 days.

Children's Privacy

ReputeHQ is designed for business use and is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@reputehq.com.

International Transfers

ReputeHQ operates globally, and your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction.

When we transfer your information internationally, we implement appropriate safeguards to protect your data:

• Standard Contractual Clauses approved by relevant authorities
• Data processing agreements with all service providers
• Compliance with applicable data protection frameworks
• Regular assessments of data protection practices in recipient countries

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes:

• We will update the "Last updated" date at the top of this policy.
• We will notify you via email or through a prominent notice on our platform.
• For significant changes, we may require you to review and accept the updated policy.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: