1. Introduction
Welcome to ReputeHQ. These Terms of Service ("Terms") govern your access to and use of the ReputeHQ platform, including our website, mobile applications, APIs, and all related services (collectively, the "Service"). ReputeHQ is operated by ReputeHQ, Inc. ("we," "us," or "our").
By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
2. Acceptance of Terms
By creating an account, accessing, or using ReputeHQ, you agree to comply with and be legally bound by these Terms, our Privacy Policy, and any additional terms and conditions that may apply to specific features of the Service. If you do not agree to these Terms, you must not access or use the Service.
You must be at least 18 years of age to use this Service. By using ReputeHQ, you represent and warrant that you meet this age requirement and have the legal capacity to enter into a binding agreement.
3. Service Description
ReputeHQ is a reputation management platform that enables businesses to:
- Aggregate and monitor customer reviews from multiple platforms including Google Business and Trustpilot
- Generate AI-powered response suggestions for customer reviews
- Analyze sentiment trends and reputation metrics
- Manage multiple business locations from a centralized dashboard
- Receive real-time notifications for new reviews
- Access analytics and reporting tools for reputation insights
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We may also impose limits on certain features or restrict access to parts of the Service without liability.
4. User Obligations
As a user of ReputeHQ, you agree to:
- Provide accurate, current, and complete information during registration and maintain the accuracy of such information
- Maintain the security and confidentiality of your account credentials
- Accept responsibility for all activities that occur under your account
- Use the Service only for lawful purposes and in accordance with these Terms
- Not use the Service to post false, misleading, or fraudulent reviews or responses
- Not attempt to gain unauthorized access to any part of the Service or its related systems
- Not use automated systems or software to extract data from the Service without permission
- Comply with all applicable laws, regulations, and third-party platform terms of service
Violation of these obligations may result in immediate termination of your account and access to the Service.
5. AI-Generated Content Disclaimer
Important: ReputeHQ utilizes artificial intelligence, including large language models, to generate suggested responses to customer reviews. These AI-generated suggestions are provided as a starting point and should be reviewed and edited before publication.
You acknowledge and agree that:
- AI-generated content is provided "as is" and may contain errors, inaccuracies, or inappropriate suggestions
- You are solely responsible for reviewing, editing, and approving any AI-generated content before it is published or sent
- ReputeHQ does not guarantee the accuracy, appropriateness, or effectiveness of AI-generated suggestions
- AI-generated responses should not be considered as professional, legal, medical, or financial advice
- You assume full responsibility for any content you choose to publish using our Service
- ReputeHQ is not liable for any damages or consequences arising from the use of AI-generated content
We continuously work to improve our AI systems, but we cannot guarantee that AI-generated content will always meet your expectations or requirements.
6. Data Usage
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
By using ReputeHQ, you consent to:
- The collection and processing of data necessary to provide the Service, including review data from connected platforms
- The use of aggregated and anonymized data for analytics, service improvement, and research purposes
- The storage of your data on secure servers, which may be located in various geographic regions
- The transmission of your data through third-party services necessary for Service operation
You retain ownership of all data you submit to the Service. By submitting data, you grant ReputeHQ a non-exclusive, worldwide license to use, process, and display such data solely for the purpose of providing and improving the Service.
7. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REPUTEHQ AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR:
- Any indirect, incidental, special, consequential, or punitive damages
- Any loss of profits, revenue, data, or business opportunities
- Any damages arising from your use of or inability to use the Service
- Any damages resulting from unauthorized access to or alteration of your data
- Any third-party conduct or content on the Service
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE EXCEED THE AMOUNT YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you.
8. Termination
You may terminate your account at any time by contacting our support team or using the account deletion feature in your settings. Upon termination, your right to access the Service will immediately cease.
We reserve the right to suspend or terminate your account and access to the Service at any time, with or without cause, and with or without notice, including but not limited to cases where:
- You violate these Terms or any applicable laws or regulations
- You engage in fraudulent, abusive, or illegal activity
- Your use of the Service poses a security risk or may harm other users
- Your account has been inactive for an extended period
- We are required to do so by law or regulatory authority
Upon termination, provisions of these Terms that by their nature should survive will remain in effect, including but not limited to ownership provisions, warranty disclaimers, indemnification, and limitations of liability.
9. Changes to Terms
We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by:
- Posting the updated Terms on our website with a new "Last Updated" date
- Sending an email notification to the address associated with your account
- Displaying a prominent notice within the Service
Your continued use of the Service after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree to the updated Terms, you must stop using the Service and terminate your account.
We encourage you to periodically review these Terms to stay informed about your rights and obligations when using ReputeHQ.
10. Contact Information
If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us:
For general support inquiries, please visit our Help Center.